Refund policy

Return & Refund Policy

Welcome to SmartWear. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully.

Returns

  • Customers can request a return within 2 days of receiving the product.
  • The item must be:
    • Unused and in original condition
    • Packed in the original packaging
    • With all accessories, manuals, and tags included

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products
  • Products without original packaging
  • Clearance or sale items
  • Personal use items such as earphones if opened

Refunds

  • No Refund

Exchange Policy

  • If you receive a defective or wrong product, we offer a free exchange.
  • Exchange requests must be made within 3 days of delivery.

Shipping Costs

  • Customers are responsible for return shipping charges unless the product is defective or incorrect.
  • Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately with:

  • Order number
  • Product photos/videosm
  • Issue details

Contact Us

For return or refund requests, contact us at: